SUPPORT

Proactive, Responsive Support & Maintenance

Abilis recognizes that corrections agencies place mission-critical importance on their offender management systems. Accordingly, we have skilled technical resources with expertise across all functional and technical aspects of the CORIS® product family. They are capable of responding quickly and effectively to address any issue that arises to ensure that our customers can run their operations safely and efficiently. The stable design of the CORIS® Platform, combined with the responsiveness of our support and maintenance team, has resulted in exceptional system uptime over the last five years: during that period, our customers have not experienced a single minute of downtime, other than planned maintenance outages.

Comprehensive User Training

The strength of an OMS solution depends on the availability and quality of training, for system administrators and end users alike. Abilis has developed a comprehensive training program for the CORIS® OMS Platform, and is experienced in multiple modes of delivery, such as Train the-Trainer, classroom-based, and computer-based training (CBT). CORIS® offers extensive documentation and context-sensitive help across every business process module, and Abilis documentation specialists are skilled in providing tailored training materials to support customized functions.